Voice Support

Convensys offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor).We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

Inbound Customer Service

Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below.
Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Convensys inbound voice based service offering includes:

Customer Service Application / Claims processing

Subscription services
 Feedback collection for products / service / campaign etc
 Polling / Media analysis.
 Effective up-selling and cross-selling to existing customers during call

 Pre-sales, Post-sales & Order fulfillment

Product enquiries
 Order taking
 Sales processing
 Up-selling and Cross-selling
 Documentations & payment queries
 Post-sales product support

Technical Support / Help desk
Troubleshooting for products and services
Complaint registrations
Guiding customers in collecting information

Inquiry Service
Product / Service information requests
Dealer locator service
ATM / POS locator service, etc.

Billing Information
Queries about account balance
Payment information
Changes in personal information, etc.

Enrollment services

Welcome calls, registration and enrollment for campaign and events etc.
Credit Management
Credit authorization
Credit verifications
Collections

Verification services

3rd party verifications service
Insurance verifications
Employment verifications
Any many more.....provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.