ONLINE CHAT SUPPORT

Our specially trained service professionals present a transparent interface to your Consumers delivering an uninterrupted 24x7 access to real time customer service help and support right on your website. Our offering is a comprehensive service that includes CRM implementation, operators recruitment and training, offshore operations, reporting and analytics. Live Chat application is equipped with advanced Features to create an unsurpassable online experience for your customers

Benefits of live chat in an ad unit:

An online ad is just another form of mass advertising but inclusion of live chat in your ads transforms that mass advertising into personal selling on an individual level in an online environment for better conversion.

One to one marketing helps you advertise a broader array of services and products through an online salesmen while an ad usually targets a particular product or offer. While chatting with your customers our salesmen can unveil more offers or products relevant to your customer's interest which the landing page does not talk about.

Our customer support executive can offer better customized services to your customers. This is specially beneficial for travel websites as they can offer tailor made travel packages and deals just the way your customers need.

Presence of in your ad unit results in higher click through, quicker customer feedback, an effective marketing campaign with increased ROI.

Convert your website visitors into customers

Customer Service: Assist your customers instantly

Technical Support:Troubleshoot problems in real time

Exit Chat:Reduce shopping cart abandonment

Check out attendant:Facilitate check out Process and save the sale

Maximize Registrations:Increase registration on your website

Customer Retention:Minimize cancellations on your website

Lead Generation:Generate leads at a low cost

Cross sell and upsell Maximise the Order size

EMAIL SUPPORT

In today's age of Internet revolution, Email Support has emerged out as the most preferred way of catering to customer's post sales requirements. Having your customer's e-mail queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

Offshore email services enable you to balance work between peak and off-peak periods.

 As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.

Having a professional offshore e-mail based support system ensures lower call volumes and substantially reduces costs for voice support

A knowledge base of frequently asked questions and answers will be created in     collaboration with our customers needs and requirements.

The knowledge bases are continually updated and improved, based on our agent's     interactions with customers.

Realizing that there are few quick fix solutions, our agents are thoroughly trained    and familiarized with the client's processes, products and services.

When an email is received, incoming messages are scanned and routed to the     appropriate agent. Our trained and competent agents provider clear, consistent,     and complete answers to increase customer satisfaction and reduce follow-ups.

The use of a database that holds standard responses to frequently asked questions    ensures that the agents' have access to quick and standardized responses. The    online knowledge base can also be used to provide immediate personalized    responses to customer queries.

Uses of Email support

Customer care
Technical support
Order fulfillment
Verification
Complete query resolution
Resolving escalated cases

We also support service level agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.